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Beginner
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Message 1 of 2

Paying Bill

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Hi,

In the current crisis is it best to keep my direct debit open for payments as not sure will be able to pay? Have tried to speak to someone at BT but only accepting emergency calls.

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Paying Bill

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If you stop the Direct Debit all you are doing is stopping payment not any package you may have. This will lead to a debt for payment and any package you do have being stopped. You will then not be able to have the package re-started until the debt is cleared.

As difficult as it may be you will need to keep calling BT until you get through and either ask for a different package which may mean dropping something you are paying for or asking for some sort payment plan that you can manage.

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