cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
TB
Aspiring Expert
362 Views
Message 1 of 7

Paying again for TXT mssgs after contract renewal.

The phone package includes 100 FREE texts each month (until I renew the contract!!) but every year when the contract is renewed text messages are billed for each 1 sent.

I have to point this out every year for as long as I remember & is corrected after contacting help, but this year seems to be proving difficult, as I had fist used chat to explain this & was told the txt mssgs that had been charged would be refunded with any future txts FREE. WRONG! NEVER HAPPENED & WAS BILLED for txts. So I have been on the blower to our ASIAN freinds who either didn't know they were free [txts] (just gave me a Nº to get in contact with) or told me they had raised a query with a Job Nº that was supposed to be sent by (Is this IRONIC?) txt, to my TXT ENABLED PHONE, but have not received the confirmation that this is being followed up.

Mods Please? (I'll send them a message if no one reads this!)

0 Ratings
Reply
6 REPLIES 6
Moderator
Moderator
354 Views
Message 2 of 7

Re: Paying again for TXT mssgs after contract renewal.

Hi TB

 

I'm really sorry about that, please use the 'contact the mods' link in my forum profile to send in your details and we'll get this looked into further. You can find the link by clicking on my username.

Thanks

Neil

0 Ratings
Reply
TB
Aspiring Expert
352 Views
Message 3 of 7

Re: Paying again for TXT mssgs after contract renewal.

Doing so Now! thanks!!

0 Ratings
Reply
TB
Aspiring Expert
328 Views
Message 4 of 7

Re: Paying again for TXT mssgs after contract renewal.

 Response 

Lame.

 

 

Text messages 2 - £ 0.000 (anytime, not restricted to 7-7pm/am)

snapshot119.png

snapshot118.png

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
325 Views
Message 5 of 7

Re: Paying again for TXT mssgs after contract renewal.

That just shows one chargeable phone call, all the text messages are free.

0 Ratings
Reply
TB
Aspiring Expert
324 Views
Message 6 of 7

Re: Paying again for TXT mssgs after contract renewal.

This was June;

 

 

snapshot120.png

 

 

Then July when I had re-applied contract ;snapshot123.png

 

 

snapshot121.png

0 Ratings
Reply
TBrevoked
Beginner
289 Views
Message 7 of 7

Re: Paying again for TXT mssgs after contract renewal.

Robot Sad

0 Ratings
Reply