The phone package includes 100 FREE texts each month (until I renew the contract!!) but every year when the contract is renewed text messages are billed for each 1 sent.
I have to point this out every year for as long as I remember & is corrected after contacting help, but this year seems to be proving difficult, as I had fist used chat to explain this & was told the txt mssgs that had been charged would be refunded with any future txts FREE. WRONG! NEVER HAPPENED & WAS BILLED for txts. So I have been on the blower to our ASIAN freinds who either didn't know they were free [txts] (just gave me a Nº to get in contact with) or told me they had raised a query with a Job Nº that was supposed to be sent by (Is this IRONIC?) txt, to my TXT ENABLED PHONE, but have not received the confirmation that this is being followed up.
Mods Please? (I'll send them a message if no one reads this!)
I'm really sorry about that, please use the 'contact the mods' link in my forum profile to send in your details and we'll get this looked into further. You can find the link by clicking on my username.
Text messages 2 - £ 0.000 (anytime, not restricted to 7-7pm/am)
That just shows one chargeable phone call, all the text messages are free.
This was June;
Then July when I had re-applied contract ;