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jeanjeanie2
Contributor

on ‎23-06-2019 14h32

1,213 Views
Message 1 of 4

Penalty for leaving BT

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Hi there, still have nine months of an 18 month contract to go with BT, but after viewing other companies packages, I think BT are being very greedy with their charges. Filed a complaint when I got an e mail telling me my classic TV was going up yet another £1 month. 

You g lady rang me today to say if I left I would owe them  over £200. I am an OAP and have been a loyal customer for as long as I can remember. Surely this isn’t right? 

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3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage

on ‎23-06-2019 14h38

1,204 Views
Message 2 of 4

Re: Penalty for leaving BT

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you can cancel your TV package without penalty but your broadband/phone package is separate and you will incur penalties if you cancel within your 18 month contract period



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gg30340
Distinguished Sage
Distinguished Sage

on ‎23-06-2019 14h39

1,198 Views
Message 3 of 4

Re: Penalty for leaving BT

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You are in a contract that you agreed to. If you want to break it you have to pay a fee.

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VeteranISPUser
Recognised Expert

‎23-06-2019 14h59 - edited ‎23-06-2019 15h00

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Message 4 of 4

Re: Penalty for leaving BT

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Hi @jeanjeanie2   You can check what your early termination fees will be by following the link below and selecting early termination charges.

https://www.bt.com/assets/pdf/BT_PhoneTariff_Residential.pdf

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