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NathanB
Aspiring Contributor
869 Views
Message 1 of 13

Pending Top Cashback

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Hi,

I have a Top Cashback claim from 04/10/18 which is still showing as pending. Would a mod be able to provide support to get this moving.

Thanks,
Nathan

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12 REPLIES 12
NeilO
Moderator
Moderator
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Message 2 of 13

Re: Pending Top Cashback

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Hi @NathanB welcome to the community and thanks for posting, sorry about the delay replying. Have you raised this directly with Topcashback yet? 

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NathanB
Aspiring Contributor
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Message 3 of 13

Re: Pending Top Cashback

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Hi Neil,

Thanks for the reply. I haven't as I can only raise it with TopCashBack if it hasn't tracked, which it has.

Thanks
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NeilO
Moderator
Moderator
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Message 4 of 13

Re: Pending Top Cashback

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@NathanB pending means it's tracked but not approved, you'll need to contact Topcashback first and ask about the delay. Post back and let us know how you get on.

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NathanB
Aspiring Contributor
827 Views
Message 5 of 13

Re: Pending Top Cashback

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Hi Neil,

I've heard back from TopCashback, they sent me a general message stating that as the cashback has not yet reached payable they'll already be looking into it. This isn't very helpful as I have no idea if the delay sits with BT or TopCashback. I've read in other posts on the forum that the cashback has to be approved by a team at BT. Could this be the case?

Thanks,
Nathan
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NeilO
Moderator
Moderator
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Message 6 of 13

Re: Pending Top Cashback

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@NathanB Did Topcashback provide you with a reference number when you contacted them? Don't post it.

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NathanB
Aspiring Contributor
815 Views
Message 7 of 13

Re: Pending Top Cashback

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They didn't I'm afraid.
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NeilO
Moderator
Moderator
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Message 8 of 13

Re: Pending Top Cashback

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@NathanB Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username. 

Thanks

Neil

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NathanB
Aspiring Contributor
804 Views
Message 9 of 13

Re: Pending Top Cashback

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Hi @NeilO,

Just to let you know I have submitted the form.

Thanks,
Nathan
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NeilO
Moderator
Moderator
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Message 10 of 13

Re: Pending Top Cashback

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Thanks @NathanB we're quite busy at the moment so it will take a couple of days before we get back to you.

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