Pending Top Cashback

[NathanB]

Hi,

I have a Top Cashback claim from 04/10/18 which is still showing as pending. Would a mod be able to provide support to get this moving.

Thanks,
Nathan

[NeilO]

Hi @NathanB welcome to the community and thanks for posting, sorry about the delay replying. Have you raised this directly with Topcashback yet? 

[NathanB]

Hi Neil,

Thanks for the reply. I haven't as I can only raise it with TopCashBack if it hasn't tracked, which it has.

Thanks

[NeilO]

@NathanB pending means it's tracked but not approved, you'll need to contact Topcashback first and ask about the delay. Post back and let us know how you get on.

[NathanB]

Hi Neil,

I've heard back from TopCashback, they sent me a general message stating that as the cashback has not yet reached payable they'll already be looking into it. This isn't very helpful as I have no idea if the delay sits with BT or TopCashback. I've read in other posts on the forum that the cashback has to be approved by a team at BT. Could this be the case?

Thanks,
Nathan

[NeilO]

@NathanB Did Topcashback provide you with a reference number when you contacted them? Don't post it.

[NathanB]

They didn't I'm afraid.

[NeilO]

@NathanB Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username. 

Thanks

Neil

[NathanB]

Hi @NeilO,

Just to let you know I have submitted the form.

Thanks,
Nathan

[NeilO]

Thanks @NathanB we're quite busy at the moment so it will take a couple of days before we get back to you.