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sparkleshoes
Beginner
358 Views
Message 1 of 6

Pending order for BT tv

Hi, I have a pending order for BT tv to be activated at my mums house. She should have received the BT tv box and had the service activated on 1st April however the order is still showing as pending and nothing has arrived.  Is there any way to find out the status of the order without phoning? Probably wouldn’t get through anyway but don’t want to tie up the phone lines.  I have a very impatient pensioner waiting for a delivery! Thanks for any advice.  Have also tried twitter but no reply and online chat is not available.

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5 REPLIES 5
hacksaw065
Aspiring Contributor
329 Views
Message 2 of 6

Re: Pending order for BT tv

hi

I had the same problem phoned but no reply but left it a week and items have been despatched a week later due to the covd-19 problems so you need to give it some time

sparkleshoes
Beginner
312 Views
Message 3 of 6

Re: Pending order for BT tv

Thanks for that - the details on the order just say there's a problem so I wasn't sure if it was the actual order itself.
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hacksaw065
Aspiring Contributor
306 Views
Message 4 of 6

Re: Pending order for BT tv

mine said pending for a whole week...so yours should be the same 

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JohnC2
Moderator
Moderator
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Message 5 of 6

Re: Pending order for BT tv

Hi @sparkleshoes I've sent you a Private Message with details on how to contact the Mod team if you would like us to have a look at the order for you.

cheers
John

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sparkleshoes
Beginner
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Message 6 of 6

Re: Pending order for BT tv

Thanks John
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