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northshields
Aspiring Expert
795 Views
Message 1 of 14

Personalised Offers

From time to time I check on what "Personalised Offers" might be available to me just in case a good bargain is to be had. Amongst my offers at the moment is the opportunity to pay an extra £5 a month for exactly the package that I am already on. Or I could pay an extra £12 a month for 24 months to add complete wifi.

Obviously it is pretty easy to decline both these offers,  but is there any point in a system which generates such silly offers?

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13 REPLIES 13
Wuggy23
Aspiring Contributor
778 Views
Message 2 of 14

Re: Personalised Offers

I entirely agree, and to make it worse I have a big yellow banner across my offer telling that it's "Only £5 a month more than I am currently paying". As a marketing strategy it leaves a lot to be desired. I may well be voting with my feet in December when my current contract ends.

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ChrisS1
Beginner
766 Views
Message 3 of 14

Re: Personalised Offers

Yes! This has confused me enormously. For "only" £5 more I can have exactly the same. Surely BT can work out a better way of screening auto generated messages?

 

Chris

 

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gg30340
Distinguished Sage
Distinguished Sage
758 Views
Message 4 of 14

Re: Personalised Offers

While this may not be the case, you may find that what has happened is that your present deal may include a discount which will come to an end when your fixed term contract ends and you will end up paying the full price for the package unless you enter into a new contract. The deal being offered may appear to be more than you are paying at the moment but it may actually be less than your present contract if you exclude any discount.

When your fixed term contract is coming to an end, the best thing to do is to contact the renewal team on 0800.800.030 and negotiate a new deal. You will almost certainly get a better deal than the "Personal Offers". 

rbz5416
Aspiring Expert
704 Views
Message 5 of 14

Re: Personalised Offers

I too have received the generous offer of renewing a contract that doesn't expire until February for "Only £5 more". Not content with this insult to my intelligence, I'm now being spammed regularly by email to remind me how great this offer is.

As for negotiating a better deal with retentions, all I've ever got is a stream of lies about how no other provider can match BT's speed or customer service. So come February, I'll be making the bi-annual jump to Plusnet as usual.

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ChrisS1
Beginner
697 Views
Message 6 of 14

Re: Personalised Offers

You are probably right. I phoned and they offered 34.99 instead of 65 which is quite different from the "personalised offer"

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garybs29
Recognised Expert
694 Views
Message 7 of 14

Re: Personalised Offers

The £5 more on mine is for an upgrade to halo 1 & £12 for complete wifi so not exactly the "same" for £5 more

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rbz5416
Aspiring Expert
680 Views
Message 8 of 14

Re: Personalised Offers

Mine has now reduced to "Only £2.50 more" for exactly the same service. That's a 24 month contract too, no doubt with above inflation price rises built in.

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BobProctor
Aspiring Contributor
663 Views
Message 9 of 14

Re: Personalised Offers

I've had this "Pay £5.00 more for exactly the same and tie yourself into a 24-month contract too!" stupid offer. I am currently on BT's Fibre 1. I pay £38.48 pm for this but have negotiated a 'Special Discount of £8.11 which brings the monthly cost down to £30.37. My broadband speed at this moment is 15.63 Mbps (d) with 5.31 Mbps (u). That's a bit faster than usual, as it is usually just under 15 Mbps (d)

I live in Northampton and City Fibre were granted a £49m government contract to install fibre round the whole of our Northampton streets. Our own street was done and dusted a few months ago. 

City Fibre have 'PartnershipTie-Ups' with certain broadband suppliers. City Fibre don't actually offer a broadband supply themselves - their partners do this.  Apparently, their only Partner broadband provider for our area is Vodafone. 

When CF had finished work, my name being on the list of 'interested parties', I was duly contacted by a Vodafone Salesman in August this year, who actually works out of our town centre shop. He convinced me, that despite FTTP not showing up as being possible from the "What Service is Available to your Address?" checker, that it was indeed possible for them to provide this updated service. The online checker was also updated to reflect this too. So I duly signed up for the Vodafone Gigafast supply, asking for 100Mbps and at a cost of £28.00 pm

I wasn't ever happy with the quality of confirmation e-mails from Vodafone. They only referred to the Delivery of the Router. A confirmation Monthly cost wasn't shown. Neither was the term, "Gigafast" mentioned for the broadband supply.  The salesmanship and the professionalism of the deal on paper were utterly rubbish, IMHO.

I also realised, that by changing my ISP from BT to Vodafone, I would be missing out on:

BT Email (I have around 300 contacts); BT Cloud; BT NetProtect with McAfee's AV protection and would have to sign up with BT for a separate Premium E-Mail as a separate deal.  

Having read some really bad local Vodafone Reviews on how flaky the Vodafone service was in surrounding local Northampton areas, I was disturbed and I duly cancelled the Vodafone Order.

BT's checker still shows me that BT cannot supply me with any kind of a 100Mbps broadband deal. A neighbour has recently been persuaded to update his BT Fibre 1 deal up to Fibre 2 "Halo" for more money than he was paying already, in an effort to try and increase his download speed. This is with a 24 month contract. He tells me he was getting around 14 Mbps and is now getting about 20 Mbps. Poor, eh?

In 18 years, I've never had a day's BT broadband failure yet. Therefore, think he's not signed up for too good a deal with his 24-month BT broadband supply contract. I can't see the point in Halo and think it is a weak offer from BT merely to get 24-month contracts signed up. But they do seem to be doing OK with it, don't they?

As an afterthought, it's overdue that I ring BT and renegotiate my own broadband contract price one again. 

Lastly, if Vodafone says they can provide me with 100mbps broadband, I really do think BT should be able to do the same,  but at the price they are extracting from me for a 15 Mbps supply,  I can see why they don't want to sell me a Full Fibre FTTP deal at a much higher speed for a mere £23 pm.

I find it despicable, that you can't easily find out if you are an existing customer, what the actual BT broadband service costs are and how they hide from you whether you can get Full Fibre FTTP or FTTC or not, when they are quite happy not to sell you it and just keep pushing Fibre 1 and Fibre 2 deals with these 24-month contracts.

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rbz5416
Aspiring Expert
649 Views
Message 10 of 14

Re: Personalised Offers

Surely if a third party have put in the fibre infrastructure then BT won't have access to that. Good move on cancelling Vodafone though, they really are truly awful.

I'd sign up for a Gmail address & start the process of migration to using that, so you're not tied in next time. Another round of emails received from BT recently are threatening to delete the email account I've never used & never will.

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