you can have any provider you choose and are not restricted to BT only to the line and service from openreach. it could be as simple as the previous occupier did not cancel on moving causing a delay for you until they were contacted
post back if nothing on 18th it can take till midnight for activation
I can understand your frustration and I'm sorry your order has been delayed. If you send me in your details, I'll be able to take a look at what is happening with your order.
Please can you send me in your details using the "Contact The Mods" link found in my profile?
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I am now in contact with a mod from the community so hopefully I will be kept updated. However, I would like to know why the previous occupiers were able to have a phone line and broadband but there is now a problem for me? Can you shed some light on this?
the answer would be the same regardless of which ISP you selected. as mods are on your case you won't get any better help as can be seen by reading forum posts where mods are involved