We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Hi @MorganRhianna welcome to the forum and sorry you did not receive an order confirmation. You should receive this within minutes of your order been placed. If you still have not received confirmation please call in and our customer services team will be able to check on your order.