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Rossi
Aspiring Contributor
154 Views
Message 11 of 16

Re: Please help!! No BB since 27th Feb

Its not a G Fast order any more it's standard fibre. The G Fast was cancelled (twice)

Like I said I have had fibre before with no issue with plusnet. I'm not expecting a G Fast connection anymore.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 12 of 16

Re: Please help!! No BB since 27th Feb


@Rossi wrote:

Its not a G Fast order any more it's standard fibre. The G Fast was cancelled (twice)

Like I said I have had fibre before with no issue with plusnet. I'm not expecting a G Fast connection anymore.


Then your order would be waiting for a free port, which is very unlikely at the moment, as there have been a lot of orders as people are working from home.

It may be best to revert to an ADSL connection, until capacity is eventually available.

 

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Rossi
Aspiring Contributor
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Message 13 of 16

Re: Please help!! No BB since 27th Feb

I have literally had fibre up until a month ago!

So BT have screwed up, and lost my port?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 14 of 16

Re: Please help!! No BB since 27th Feb


@Rossi wrote:

I have literally had fibre up until a month ago!

So BT have screwed up, and lost my port?


No, it does not work that way.

When your Plusnet service was ceased, your port would have been given back to Openreach, who would then allocate it to the next order in their queue, which could be from any provider, not just BT.

So your order will now be stuck in the system until a port becomes available.

ADSL connections are still available.

 

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Rossi
Aspiring Contributor
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Message 15 of 16

Re: Please help!! No BB since 27th Feb

Well, as long as the compensation keeps building. 5 weeks and counting plus 3 missed engineer visits.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 16 of 16

Re: Please help!! No BB since 27th Feb

your compensation may not be building either

https://www.ispreview.co.uk/index.php/2020/04/ofcom-relaxes-uk-consumer-protections-during-covid-19....



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