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andyl21
Beginner
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Message 1 of 2

Poor case handling - closed account

Hello

I cancelled my BT Sport account via live chat and was assured by the advisor there would be nothing to pay.

I then received an email from BT advising my final bill was ready. When I tried to access my account online it stated the account was closed and there was no bill.

Months later I received a few communications from debt collectors, which I payed as it was a tiny amount (maybe a mistake in hindsight)

I have since noted this is now a negative on my credit file. Can i please speak to someone about this as I believe I was mislead by the advisor and bt on this 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Poor case handling - closed account

this is a customer help customer forum and your post does not go to BT

try phoning CS 150 or 0800800150 from mobile



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