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leesedj
Aspiring Contributor
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Message 2 of 7

Post Code Problems and Other Issues

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Hello

I am the treausrer of a church and we are having multiple issues with our attempts to order Infinity 2

As with many such institutions we have a billing address (Me) and a Service address (the Church)

Main Problem appears to be with the billing address and a three way missmatch between BT, Openreach and the PAF(Postal Address File)

Due to this We cannot order Infinity 2

 

Help!

 

 

 

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6 REPLIES 6
leesedj
Aspiring Contributor
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Message 1 of 7

Re: Openreach Postcode Problem

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Hello

I also have postcode and other issues that fail resoloution on a call to cs

so before i resort to a chairmans office complaint

Can one of the mods provide me with a contact the mods link

However be warned its a really complex problem

even though all i want is infinty 2 for a church

 

Dave

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Distinguished Sage
Distinguished Sage
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Message 3 of 7

Re: Post Code Problems and Other Issues

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@leesedj

Churches are classed as businesses by BT so you will need to post on the BT Business forum, as the mods on this residential forum cannot help

http://business.forums.bt.com/

 

Thanks

 

PS its Openreach that maintain the database, so you will have to ask BT Business to contact Openreach to get the details corrected.

 

 

 

leesedj
Aspiring Contributor
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Message 4 of 7

Re: Post Code Problems and Other Issues

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Hi Keith

I did say multiple problems did i not

 

The current Service is BT Basic ( A BT Res Product)

The Address comes from the Post Office PAF that is then downloaded by BT and Openreach

 

Dave

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Distinguished Sage
Distinguished Sage
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Message 5 of 7

Re: Post Code Problems and Other Issues

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

leesedj
Aspiring Contributor
187 Views
Message 6 of 7

Re: Post Code Problems and Other Issues

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Keith

 

THank you

Dave

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Moderator
Moderator
160 Views
Message 7 of 7

Re: Post Code Problems and Other Issues

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Hi @leesedj and welcome.

 

I'm sure we can get this sorted out for you. If the line is conncted to the Church then it would have to be a business line. Can you send me over the details and I'll take a look at this for you. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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