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Peter40
Beginner

on ‎28-04-2024 18h36

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Message 1 of 3

Postcode account

Hi, I am looking to renew my broadband. I’m currently a broadband customer and have tried to add it to my account. However, everytime i tried to do this it gives me this error message. 

"the postcode provided is different to the postcode where service is provided on this account"

Having looked at the account setting it looks like the post code is wrong but i am not able change it. Can anyone shed any light on this as it’s extremely frustrating.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎28-04-2024 19h27

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Message 2 of 3

Re: Postcode account

Phone CS 03301234150 and they should be able to help you



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tonysmini018
Contributor

on ‎28-04-2024 23h19

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Message 3 of 3

Re: Postcode account

Was it a new build? It’s been known for postcodes to change once a site gets signed off after the ONT’s have been registered and you have moved in.

https://www.openreach.com/forms/fibre-broadband-availability---customer-form

try this, explain your problem, add as much detail including the ONT serial number and your address and  postcode and someone should be able to help.

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