cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
397 Views
Message 1 of 3

Postcode account

Hi, I am looking to renew my broadband. I’m currently a broadband customer and have tried to add it to my account. However, everytime i tried to do this it gives me this error message. 

"the postcode provided is different to the postcode where service is provided on this account"

Having looked at the account setting it looks like the post code is wrong but i am not able change it. Can anyone shed any light on this as it’s extremely frustrating.

0 Ratings
Reply
2 REPLIES 2
362 Views
Message 2 of 3

Re: Postcode account

Phone CS 03301234150 and they should be able to help you



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
309 Views
Message 3 of 3

Re: Postcode account

Was it a new build? It’s been known for postcodes to change once a site gets signed off after the ONT’s have been registered and you have moved in.

https://www.openreach.com/forms/fibre-broadband-availability---customer-form

try this, explain your problem, add as much detail including the ONT serial number and your address and  postcode and someone should be able to help.