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Breezey33
Aspiring Contributor
151 Views
Message 1 of 11

Prepaid MasterCard

Hi

My question to user RobbieMac is whether the prepaid MasterCard has actually been sent since it is now long overdue.

 

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10 REPLIES 10
Distinguished Sage
Distinguished Sage
142 Views
Message 2 of 11

Re: Prepaid MasterCard

@Breezey33 

Robbie is a moderator and would not know whether your card was sent.

What date did you claim it, as it must be claimed, otherwise it expires?

https://www.bt.com/manage/bt-reward-card/

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Breezey33
Aspiring Contributor
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Message 3 of 11

Re: Prepaid MasterCard

Hi

had terrible problems getting the BT package sorted and it’s still not 100%. Was assured some weeks ago the card had been sent out but still no sign of it. 

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Breezey33
Aspiring Contributor
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Message 4 of 11

Re: Prepaid MasterCard

It should be added BT managed to cancel my order in error then re order it with completely the wrong package and not fibre. This was ordered before 20th June, so three months on there should be no reason why everything isn’t resolved.

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Distinguished Sage
Distinguished Sage
133 Views
Message 5 of 11

Re: Prepaid MasterCard

Did you claim it on that link I gave you?

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Breezey33
Aspiring Contributor
130 Views
Message 6 of 11

Re: Prepaid MasterCard

I shouldn’t have to duplicate what has already been done! Robbie at Inniskillin fully up to speed as is Sean Donnelly.

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Distinguished Sage
Distinguished Sage
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Message 7 of 11

Re: Prepaid MasterCard

I did not see any other posts from you on this forum, before today?

Were you using a different user ID?

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Breezey33
Aspiring Contributor
114 Views
Message 8 of 11

Re: Prepaid MasterCard

No. RobbieMac suggested I use this forum as a method of liaising with him if matters not sorted!

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Distinguished Sage
Distinguished Sage
111 Views
Message 9 of 11

Re: Prepaid MasterCard

I just wondered how Robbie came involved, if not via this forum.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Its likely to take a few day for them to deal. I assume you cannot claim the reward card yourself?

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Breezey33
Aspiring Contributor
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Message 10 of 11

Re: Prepaid MasterCard

Hi

Robbie and Sean became involved following contact made by a close friend. Because order cancelled in error Robbie took control of ensuring the rewards team sent the card to me and it was confirmed weeks ago that it had been processed and sent. 

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