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JNT1
Newbie
106 Views
Message 1 of 4

Prepaid Mastercard Missing

Hello,

 

I joined BT in Jan'16 and there was an offer of £125 Prepaid Mastercard. 

 

The card never arrived and the matter got side tracked as I had major problems with the billing department which took nearly 3 months to resolve. Whn the billing got resolved, the line speed on BT Infinity started having majore problems.

 

Long story short, I never received the Mastercard.

 

I tried to speak to BT by phone but didn't get to speak to anyone who could help.

 

So, I thought I'll try here and I've very young kids and time is always short.

 

Please help. Thanks.

 

Jason.

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3 REPLIES 3
Distinguished Sage
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Message 2 of 4

Re: Prepaid Mastercard Missing

I have asked a forum moderator to help you they will post their contact link here
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Moderator
Moderator
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Message 3 of 4

Re: Prepaid Mastercard Missing

Hi @JNT1

 

Welcome to the forum and thanks for your post!

 

I'm sorry that you never received the pre paid Mastercard that you signed up for as part of your package.  Did you claim for the reward when your services went live?  You'll need to do this for the card to be sent out.  You can claim for the pre paid Mastercard here - Claim your reward

 

Try that and keep me posted on here how you're getting on.

 

Cheers,

 

Robbie

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JNT1
Newbie
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Message 4 of 4

Re: Prepaid Mastercard Missing

Hi Robbie,

 

Thanks for your message. I've tried to Claim my Reward from the link that you sent me but it goes into a loop telling me that I'm not eligible for the reward. 

 

Please help.

 

Thanks

 

Jasson.

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