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Pyoungy52
Aspiring Contributor
241 Views
Message 1 of 5

Previous package

Hi just wondering if I could revert back to the classic tv package which I had before now tv package

my son is very disappointed because he has lost all is programs from Nat geo wild which was supposed to be on nowtv but they but national geographic on instead

any advice would be helpful cheers

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4 REPLIES 4
StewM
Guru
237 Views
Message 2 of 5

Re: Previous package

Hi, @Pyoungy52 if you are within the 14 day cooling off period, then yes. Give BT a call.

Stew

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Pyoungy52
Aspiring Contributor
226 Views
Message 3 of 5

Re: Previous package

No I’m way past it about 6 months is there anything you can do

cheers 

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StewM
Guru
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Message 4 of 5

Re: Previous package

You could try phoning BT and say you are disappointed at the loss of the channels. Did you know you would lose the channels, we’re you advised? 
The legacy packages are no longer sold so they may just refuse to move you back.

Stew

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Pyoungy52
Aspiring Contributor
212 Views
Message 5 of 5

Re: Previous package

It was supposed to be on but they changed it to national geographic 

as I was ordering it I think

obviously no info as it was start of lockdown when I ordered it

 

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