I have had a similar issue with BT. They have increased my prices about 5 times over the past year and a half without a single email or letter notifying me of the change. The main gripe with this is that BT are legally supposed to offer you a get out of your contract penalty free within 30 days of any price changes. So if they dont tell you - you cant get out, and then they sting you with a early contract termination fee. Win-Win for BT. They're breaking the law and this will escallate. Just for your info but my price has increased 25% thorughout my contract - thanks BT!
IBT are legally supposed to offer you a get out of your contract penalty free within 30 days of any price changes.
That no longer applies.
That is out of date now.
Can I cancel my contract because of the CPI increase?
If you’re within your minimum term when the prices go up, you can cancel your contract. But there will be a fee for cancelling early. If you’re outside of your contract period you can end your contract at any time without any fees.
I'm not a new customer, I took out my contract in July 2017, so it does apply.
It will when you re-contract.
"From 11 January 2019 if you're a new customer or re-contracting mobile, broadband or landline,"
Next price increase is in March 2020, so how long is your current contract?
You are free to change provider once your current contract ends, you do not have to renew, but you will find that other providers are also changing their terms.
I won't be re-contracting. Thanks for trying to fight BT's corner - but they are in the wrong here.
I am not fighting any corner, just updating you on the changes to your original post.
I think you will find that when you move provider, they will have implemented the same policy, as it makes more sense to make customers aware in advance, of any price changes, that form part of their contract.