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llykstw
Aspiring Contributor

‎22-02-2022 21h44 - edited ‎22-02-2022 21h44

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Message 11 of 12

Re: Price increases and early termination

No, before September 2020 the contracts only allowed BT to increase mobile bills by CPI (actually a bit less than CPI because they rounded charges down to the nearest £5). The CPI plus a percentage formula was brought in for contracts entered into from September 2020 onwards. There will be quite a few people on two-year mobile plans with up to six months left to run whose annual increase is capped at CPI, and it’s those people who are affected by this new change and will have the right to early termination.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎22-02-2022 22h08

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Message 12 of 12

Re: Price increases and early termination

@llykstw 

So quite possibly when you raise the possibility of early termination as your contract does not allow CPI + 3.9% BT just correct the increase to CPI which is the correct increase



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