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SuzeR
Beginner
191 Views
Message 1 of 3

Price of broadband package shot up in latest bill

I am in month 4 of 24 month Broadband contract and the price has gone up by £8. In April’s bill. Please contact me as understood price remained same for 24 months.  

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Price of broadband package shot up in latest bill

this is a customer help customer forum   your post does not go to BT

is it possible you had something free for first 3 months?  check you bill detail in MYBT to see what has caused the increase  you can phone BT on 150 then billing but be prepared for long wait



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SuzeR
Beginner
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Message 3 of 3

Re: Price of broadband package shot up in latest bill

Ah ok, saw other billing queries & assumed was being monitored by BT agents. Will see if can get in touch, t&cs clearly state price for 24 months, any inflationary increases would be minimal so assume error. Thanks anyway

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