When I did mine, Shane from Newcastle said that I would was going to be in a select pool of customers and as I had selected to renew my contract for 18 months, I was quaranteed not to get any further price increases for the length of the contract.
If this is lies, then BT have a huge issue to deal with.
Apart from that, since the order on Wednesday, I have lost caller display, my package details in MY BT are are all messed up too.
A complete and utter shanbles !
Made numerous phone calls and get no where.
In a way I am glad its not just me as I thought I was going mad. But every call I make i get a different answer, surely this is mis-selling information. Just getting up the composure to call agin and not lose my temper. Thank you for all yor comments made me feel better.
I think one of the moderators should have a look into this, as there appears to be a possible misselling issue here.
BT are supposed to record their calls for this very reason.
I am hoping one of the moderators will clarify this soon. The operator, I spoke too, said I would be quaranteed no price rises for 18 months. Hence why my new contact incorperated an extra £2.50 per month.
The other option, was recontact at exactly the same price, you wouldnt get the January price increase but you would be liable for any other price rises.
So, please can someone clarify this.
BT are currently when you renew offering fixed price packages where they guarantee that the price will not change for the duration of your contract this includes the price rise in January 2018. This is not the same as they sold before where the price was not guaranteed for duration of contract but was subject to change
contrary to my post it does appear that price is not guaranteed fixed for contract only for January price increase. I am trying to get more clarification/confirmation
I’m happy to clear this up for you. If you select a Broadband bespoke offer that includes an upgrade of some kind (e.g. copper to fibre, free Smart Hub, etc.), this price will be guaranteed not to change for the next 18 months. If you select a Broadband bespoke offer that’s on the same product and price as you pay today, this means you’ll continue to pay the same amount from 7 January 2018. However this price is not guaranteed and could change in the next 18 months after 7 January 2018.
When I renewed my offer I had two options. One was to renew at the same price the second was at £2.50 higher with a new Hub 6 but guaranteed not to increase during the 18 months.