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nhenson22
Aspiring Contributor
328 Views
Message 1 of 5

Prime Reward - Not received anything

Hi,

I had a new BT service activated at the end of October. When ordering it was advertised that I would receive the Amazon Prime reward. To this date, I have received no communication regarding this benefit, can someone advise how I chase this up and where?

Thanks
Nick

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage
325 Views
Message 2 of 5

Re: Prime Reward - Not received anything

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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DavidM
Moderator
Moderator
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Message 3 of 5

Re: Prime Reward - Not received anything

Hi nhenson22 and welcome to the community.

I'm sorry you haven't had any update on the Amazon Prime offer. Have you checked your spam filter for any emails? Can you take a look and let me know?

Cheers

David

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nhenson22
Aspiring Contributor
303 Views
Message 4 of 5

Re: Prime Reward - Not received anything

Hi, thanks for reply.

Nothing in spam. I have received all other emails from BT okay, including the reward gift card emails.

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DavidM
Moderator
Moderator
298 Views
Message 5 of 5

Re: Prime Reward - Not received anything

Thanks for checking that @nhenson22. I'll need to take a closer look at this. I've sent you a private message explaining how you can contact the forum moderation team. Just drop me over a reply with the details and we’ll check it out.

Cheers

David

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