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Distinguished Sage
Distinguished Sage
48 Views
Message 11 of 15

Re: Probelm Placing New Order due to Openreach Database?

as mods have already said you need to phone FTTP team as the mods cannot help with FTTP cases



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raybey1
Newbie
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Message 12 of 15

Re: Probelm Placing New Order due to Openreach Database?

I did phone the FTTP team and got back the fact they are exclusive suppliers

I just wanted to find out if that sounds correct or if, like I suspect, they are lying

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Distinguished Sage
Distinguished Sage
39 Views
Message 13 of 15

Re: Probelm Placing New Order due to Openreach Database?

If BT Retail have paid Openreach for the infrastructure for their customers, then there may well be an exclusive agreement for a period of time, so they can recoup the installation cost.

 

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raybey1
Newbie
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Message 14 of 15

Re: Probelm Placing New Order due to Openreach Database?

If this is the case, why am I not told about it during the order process?
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Distinguished Sage
Distinguished Sage
31 Views
Message 15 of 15

Re: Probelm Placing New Order due to Openreach Database?


@raybey1 wrote:
If this is the case, why am I not told about it during the order process?

No idea, perhaps your new ISP is unaware of any arrangement?

I don`t think you will find the answer on this forum. You will just have accept what you have already been told by the FTTP people.

 

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