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New123
Beginner
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Message 1 of 8

Problem Claiming M&S Voucher

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As a new BT broadband customer I received the £100 BT reward card but am still waiting/chasing the £40 M&S voucher from the signing up offer.

I claimed via the online form using the AJM ref as requested on 13th September, I waited the 45 days stated before chasing it up, still nothing so i emailed BT customer services with all of my information on 3rd November to complain, waited the seven days as stated in their reply, I then emailed them again and still nothing.

Why advertise these offers and then make them so difficult to claim? Why does BT customer services say they will reply within seven days? How do I chase this up now please???

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7 REPLIES 7
Moderator
Moderator
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Message 2 of 8

Re: Problem Claiming M&S Voucher

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Hi @New123 sorry you have not received your M&S voucher. We will be happy to chase this up for you if you send us over your details. Please click on my profile and select the contact the mods option.

Cheers
John

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New123
Beginner
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Message 3 of 8

Re: Problem Claiming M&S Voucher

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Sorry I can’t find the contact the mods link that you mention, please help.

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Moderator
Moderator
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Message 4 of 8

Re: Problem Claiming M&S Voucher

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Hi @New123 sorry about that. Please check now and it should be available.

Cheers
John

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New123
Beginner
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Message 5 of 8

Re: Problem Claiming M&S Voucher

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Found it now, and filled in the form,

Thank you.

 

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Moderator
Moderator
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Message 6 of 8

Re: Problem Claiming M&S Voucher

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Hi @New123,

I tried calling you back this afternoon and I left a message on your home number.

The reason for my call was to let you know I contacted our reward team on your behalf and my colleague has processed the £40 M&S voucher which you will receive within the next 30 days.

Can you drop me a reply to let me know if you're happy for me to go ahead and close things off from here now that the voucher claim has been processed?  If I haven't heard any word back from you I'll try calling you again tomorrow.

Cheers,

Robbie

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New123
Beginner
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Message 7 of 8

Re: Problem Claiming M&S Voucher

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That’s good news, I am happy for you to close this and I look forward to receiving my £40 M&S voucher soon.

thank you for your help.

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Moderator
Moderator
371 Views
Message 8 of 8

Re: Problem Claiming M&S Voucher

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Hi @New123,

Thanks for posting back!

You're welcome, I am pleased to have been able to help get the M&S voucher processed Smiley Happy

I'll go ahead and close this off today.

All the best,

Robbie

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