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alisonrudy
Beginner
280 Views
Message 1 of 5

Problem claiming BT Rewards Card

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Hi there,

I'm having the exact same issue when I try to claim my rewards card.

Any advice on how to fix the error so I can claim it?

Thanks,

Alison

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4 REPLIES 4
RobbieMac
Moderator
Moderator
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Message 2 of 5

Re: Problem claiming BT Rewards Card

Go to solution

Hi @alisonrudy 

Welcome to the BT Community and thanks for your post.  I have moved your post to start your own discussion as the thread you had posted on has already been marked as solved.

I'm sorry for the problems you're having claiming for your reward card.  Can I just check that you've followed the guidance using the link below? 

>> Claiming for your BT Reward Card <<

If you have and you're no further forward post back and we will pick this up.

Cheers,

Robbie

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alisonrudy
Beginner
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Message 3 of 5

Re: Problem claiming BT Rewards Card

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Hi there,

My service has been activated but now I can no longer open the link above. any advice?

Thanks,

Alison

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PaddyB
Moderator
Moderator
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Message 4 of 5

Re: Problem claiming BT Rewards Card

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Hi @alisonrudy,

Thank you for posting back. I'm sorry you still haven't been able to claim your BT Reward Card. If you send me your details, I'll be able to give you a hand.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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PaddyB
Moderator
Moderator
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Message 5 of 5

Re: Problem claiming BT Rewards Card

Go to solution

Hi @alisonrudy,

Thank you for taking my call today. I can confirm that the BT Reward Card has been claimed and you'll receive this in the next 30 days.

With regards to your Broadband connection, I did a few changes and I can confirm that your now getting around 70 Mbps. The connection also look good and stable with no drop outs over the last 30 hours.

Thanks, 

Paddy

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