cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
KEVK
Beginner
293 Views
Message 1 of 15

Problem claiming my BT REWARD card

Go to solution

reward card.PNGHi,

Every time I try and process my REWARD card and click on the Claim I get an error message that it can't be processed at the moment - try again later.

What do i need to do next?

 

KK

 

0 Ratings
14 REPLIES
Distinguished Sage
Distinguished Sage
289 Views
Message 2 of 15

Re: Problem claiming my BT REWARD card

Go to solution

Welcome to this user forum.

When did you place your order, and when was your service activated?

Was it for a broadband package or a mobile one?

Did you place the order online via bt.com?

0 Ratings
KEVK
Beginner
280 Views
Message 3 of 15

Re: Problem claiming my BT REWARD card

Go to solution

Hi,

Thanks for getting back to me.

Ordered on the 5th Dec.

Activated on 20th Dec.

Ordered over the phone as it wouldn't allow me to do it online so when it was ordered that was to be reflected in the order when placed and the rewarrd card was to apply.

 KK

 

 

 

0 Ratings
Distinguished Sage
Distinguished Sage
277 Views
Message 4 of 15

Re: Problem claiming my BT REWARD card

Go to solution

Did the sales agent promise that you would get the reward card?

Its normally only available for orders placed online.

0 Ratings
KEVK
Beginner
268 Views
Message 5 of 15

Re: Problem claiming my BT REWARD card

Go to solution

HI,

Yes they did promise the online rewards including the echo, (after checking with their manager) this was due to it not being my fault that i couldnt get it ordered online. Believe me I tried often enough.

 

KK

0 Ratings
Distinguished Sage
Distinguished Sage
266 Views
Message 6 of 15

Re: Problem claiming my BT REWARD card

Go to solution

@KEVK wrote:

HI,

Yes they did promise the online rewards including the echo, (after checking with their manager) this was due to it not being my fault that i couldnt get it ordered online. Believe me I tried often enough.

 

KK


Thanks.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

0 Ratings
KEVK
Beginner
263 Views
Message 7 of 15

Re: Problem claiming my BT REWARD card

Go to solution

Thanks Keith.

KK

0 Ratings
Moderator
Moderator
257 Views
Message 8 of 15

Re: Problem claiming my BT REWARD card

Go to solution

Hi @KEVK,

I'm sorry you haven't been able to claim your BT Reward Card. I've sent you a PM, please can you drop me a reply to the messaged with the information requested?

Once I have your details, I'll pass on your information to our Promotions team for investigation.

Thanks

PaddyB

Community ModeratorPaddyB
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
Moderator
Moderator
229 Views
Message 9 of 15

Re: Problem claiming my BT REWARD card

Go to solution

Hi @KEVK thanks for sending over your details, I'm sorry about the problems you've had claiming your reward card.

I've raised this with our reward card team as I'm getting the same error message as you when I tried to process the claim for you. It usually takes them a few working days to reply and as soon as I get an update from them I'll get back in touch with you. 

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
KEVK
Beginner
206 Views
Message 10 of 15

Re: Problem claiming my BT REWARD card

Go to solution
Thanks, that seems to be getting processed now. Just wondering if that also means I'll receive the echo email in the next few days or do I need to request it as well?

KK
0 Ratings