cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Deckz
Beginner
202 Views
Message 1 of 3

Problem when attempting to order BT Mobile SIM

I’m a BT Broadband and Landline customer, looking to also migrate over to BT Mobile from another provider. I have received a limited time offer for BT Broadband customers and am loooking to snap up the offer.

However, when I try to order the BT Mobile using MY BT, it does a check that I am a broadband customer but then cancels saying that my landline number does not match my actual number - a screenshot of the error message is attached. As you can see, the error message is accompanied by some instructions - however, I believe these instructions are out of date as I am unable to locate these settings / fields.

Any help with this issue will be greatly appreciated, as the offer is limited and time is running out.

Regards,
Derek

BT Mobile Error Message.jpg

0 Ratings
Reply
2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage
192 Views
Message 2 of 3

Re: Problem when attempting to order BT Mobile SIM

Welcome to this user forum. @Deckz 

This is probably an issue with your account.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

DavidM
Moderator
Moderator
178 Views
Message 3 of 3

Re: Problem when attempting to order BT Mobile SIM

Hi @Deckz  and welcome.

 

Thanks for posting. I'm sorry you're having problems getting the order placed. I'm sure we can help you with this. I've sent you a Private message explaining how you can contact the forum moderation team.
Check here: https://community.bt.com/t5/notes/privatenotespage

Once we have your details we'll take it from there.

 

Cheers

 

David

0 Ratings
Reply