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martin772
Beginner
394 Views
Message 1 of 6

Problem with claming pre-paid voucher

Hello

i have ordered the BT Fibre on the 18th of December with the link leaded me to the order which was the prepaid 100 pounds. 

After several calls and complain to customer service i found out by customer service that i won't get it at all because "system cant see that I'm not eligible " regardless i paid attention that the deal was there and i went through provided link and did in time of promotion. 

not sure if any one would be available to help here, I'm really screwed against system now ?

 

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5 REPLIES 5
Keith_Beddoe
Distinguished Sage
Distinguished Sage
387 Views
Message 2 of 6

Re: Problem with claming pre-paid voucher

@martin772 

Welcome to this user forum.

Did you place the order online?

If yo did, then these dates would be eligible.

From 13.12.19 until 23.12.19 new to BT customers are eligible for a £60 Reward Card when ordering a Broadband Unlimited Package, £60 Reward Card when ordering a Superfast Fibre Essential Package, £80 Reward Card when ordering a Superfast Fibre Package, £110 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £110 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded

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martin772
Beginner
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Message 3 of 6

Re: Problem with claming pre-paid voucher

Yes I placed online 

 and ticket the eligible one 

but they can’t see it 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Problem with claming pre-paid voucher


@martin772 wrote:

Yes I placed online 

 and ticket the eligible one 

but they can’t see it 


That seems a bid odd that the helpdesk cannot see it, but is does seem to happen, usually if an order is amended for some reason. There have also bee issues with offers advertised on Uswitch which do not match the BT promotions.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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DanielS
Moderator
Moderator
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Message 5 of 6

Re: Problem with claming pre-paid voucher

Hi @martin772,

Welcome to the Community.

We will do all we can to help you. I've sent you a private message with some info that we need to help.

Thanks

DanielS

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martin772
Beginner
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Message 6 of 6

Re: Problem with claming pre-paid voucher

It wasn’t uswitch 

it was direct by website 

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