Solved! Go to Solution.
I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are very busy at present so it can take up to 24 hours for them to contact you. They will do this by posting on this thread.
Hi @Linsey73 ,
Welcome to the community and thanks for posting. I'm so sorry you're having so many problems getting these issues sorted. I'm assuming you've already spoken with the Premium Mail help desk on 0808 100 6778. If that's the case and you're getting nowhere I'll be happy to step in and lend a hand. I've sent you a Private message explaining how you can contact the forum moderation team.
Check here: https://community.bt.com/t5/notes/privatenotespage
Thanks to @gg30340 for bringing this to my attention.
The mail appears to be all ok, but can’t seem to set up the DD yet-I’ve been able to use the same BTID for my account and can log onto my husband’s email as well but using his BTID, presumably they are linked still? I’ll try again with the DD and let you know!!
Hi @Linsey73 thanks for posting back. I've checked the steps to add another account to the BTID on mine.
Log in to BTID
Click on Settings
Then click on Account
Scroll down and the option to add account will be available and you can input the Premium Mail account number. Once this is done you should then be able to set up the direct debit.