Hi @Splash1 thanks for sending over your details. As this is due to getting the incorrect gift I will need to get this investigated further and the call recording of your order checked. This will take a few days to get completed and I will be in touch with you then to resolve this.
i have received a notification that an another dot is being sent to me. Is this a mistake or was it a mistake when I was told I would receive an amazon echo?
Thanks for sending your details, sorry for this delay in getting that email sent to you.
The team have advised that the email will be with you in the next few days, so I'll check back in with you on Sunday, and if you still haven't received anything I'll chase this up further then. If in the meantime you do receive it, please update this thread to let me know.