Problems claiming amazon echo

[Prashu]

Hi,

We were offered Amazon echo with our broadband contract. We were told that we will receive an email after 14 days of start date of contract  which was 22 May but till date no show. Whenever we call we get a different answers from call center. Sometime watch for the email with a voucher and sometime you will get to your address in 28 days.

Now with no consistency from call center I am just thinking that they are passing time to reach end of the period when I can't claim it anymore.

Can someone please help to deal this?

Thanks.

[RobbieMac]

Hi @Prashu 

Welcome to the Community and thanks for posting!

Sorry that you haven't received the email with your code to claim for the free gift.  You're right, you should have received an email after 14 days following activation.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

[PaddyB]

Hi @Prashu,

Thank you for sending in your details. I'm sorry you haven't received the email to claim your Free Tech Gift. I've passed on your details to my colleagues in the Promotions Team and I've asked them to investigate.

I'll post back as soon as I have an update. The Promotion Team are busy at the moment and it's taking around 10 days for them to reply at the moment.

Thanks

PaddyB

[PaddyB · Accepted solution]

Hi @Prashu,

I'm sorry for the delay in getting back to you. The promotion team has confirmed that the email to claim your Free Tech Gift was sent on the 21st. Please, can you post back and let me know if you've received that email and if you've been able to claim your Free Gift?

Thanks

PaddyB

[Prashu]

Thanks for all your help, I have got my amazon echo. 🙂

[PaddyB]

Hi @Prashu,

That's great, thank you for taking the time to post back 😊

PaddyB