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pash
Beginner
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Message 1 of 2

Problems with claiming BT Reward card

Hi there,I took out BT landline and broadband in May and get those activated on25th of June. As a part of the package I should have got a BT card worth £125. When I checked  it under My reward to claim it it says "No rewards available at the moment". So basically I cant claim my reward card eventhough I was promised one while ordering my broadband on BT.com online. I have snapshot of chat online confirming I should get one as a proof. I called BT countless of times to different departments and all they say is they dont deal with that but no body has given me a number to call where it can be sorted out. Thats why I am asking for help here. Can anyone, who gone through the same prblem and managed to get the BT card at the end help me and guide me.

Many thanks.

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1 REPLY 1
-Richie-
Expert
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Message 2 of 2

Re: Problems with claiming BT Reward card

You can go to bt.com/claimmyreward and under frequently asked questions is "Having problems with your BT reward card?", if you click that there is a link to contact the rewards team, fill out the form and send it.

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