Hi there,I took out BT landline and broadband in May and get those activated on25th of June. As a part of the package I should have got a BT card worth £125. When I checked it under My reward to claim it it says "No rewards available at the moment". So basically I cant claim my reward card eventhough I was promised one while ordering my broadband on BT.com online. I have snapshot of chat online confirming I should get one as a proof. I called BT countless of times to different departments and all they say is they dont deal with that but no body has given me a number to call where it can be sorted out. Thats why I am asking for help here. Can anyone, who gone through the same prblem and managed to get the BT card at the end help me and guide me.
You can go to bt.com/claimmyreward and under frequently asked questions is "Having problems with your BT reward card?", if you click that there is a link to contact the rewards team, fill out the form and send it.