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Moderator
Moderator
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Message 11 of 21

Re: QUIDCO CASHBACK DECLINED

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Hi @habib123 I called earlier and left a brief message on your voice mail. Just to confirm the cashback has been processed and should be in your cashback account once Quidco do their next payment run which should be after the end of the month.

 

Please check and post back in September to let us know you have received it or I can chase it again if it has still not arrived with you.

 

Cheers

John

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habib123
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Message 12 of 21

Re: QUIDCO CASHBACK DECLINED

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Thank you John
I 'll keep you updated
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habib123
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Message 13 of 21

Re: QUIDCO CASHBACK DECLINED

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Hi @JohnC2

 

I have been in touch with Quidco and thats their reply

 

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habib123
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Message 14 of 21

Re: QUIDCO CASHBACK DECLINED

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Hi , 

I'm sorry to hear your cashback has been declined. In order for us to investigate this further for you is it possible for you to obtain written confirmation from BT Broadband including a reference for us to locate this payment sent to us, please? 

We can look at locating this payment within the last payment batch we received for you. 

I look forward to hearing from you. 

Kind regards,
Lauren
Escalations Team 

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Moderator
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Message 15 of 21

Re: QUIDCO CASHBACK DECLINED

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Hi @habib123 Thanks for posting back and sorry it's not in your account. I will chase the cashback team again and update you you as soon as I hear back from them.

 

Cheers

John

 

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Moderator
Moderator
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Message 16 of 21

Re: QUIDCO CASHBACK DECLINED

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Hi @habib123 Sorry that this is taking longer than usual to resolve. Just to let you know that I am still chasing what has happened with your cashback and I will update you as soon as I can.

 

Cheers

John

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habib123
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Message 17 of 21

Re: QUIDCO CASHBACK DECLINED

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Hi @JohnC2

Thank you for chaising it for me,

I use quidco quite often and had BT products cashback credited in no time in the past. Do not understand the reason why this was declined in the first place and why is it taking so long.

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habib123
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Message 18 of 21

Re: QUIDCO CASHBACK DECLINED

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Hi @JohnC2

Any news ?

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Moderator
Moderator
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Message 19 of 21

Re: QUIDCO CASHBACK DECLINED

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Hi @habib123

 

Thanks for posting back!

 

@JohnC2 is out of the office for a few days so I'm looking after this for you.  I'm just waiting on word back from my colleague confirming the situation.

 

I'll get back to you as soon as I hear word back.

 

Cheers,

 

Robbie

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habib123
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Message 20 of 21

Re: QUIDCO CASHBACK DECLINED

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Hello John,

Just wanted to say thank you for sorting it out.

Cashback finally paid

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