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srpsrp
Expert
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Message 1 of 4

Query, should I have had a new bill since re-contract ?

My last bill covers Apr11-May11 and I noticed it had gone up.

 

One of my discounts ended in late April however I re-contracted starting on the 24th Apri with a new deall.

 

I was told my bill had already gone up since it is billed in advance and that I'd get a new bill however I have not and the increased amount has been taken.

 

Will this come off my next bill or should I have got a refund/ new bill already ?

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Moderator
Moderator
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Message 2 of 4

Re: Query, should I have had a new bill since re-contract ?

Hi @srpsrp As you recontracted on the 24th April I would expect that the discounts will show on the next bill.

 

What date is your bill? As I would have expected the order to close in a few days so we may need to look into this further for you.

 

Cheers

John

 

Community ModeratorJohnC
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srpsrp
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Message 3 of 4

Re: Query, should I have had a new bill since re-contract ?

The bill date was April 11 so as I am billed in advance it's wrong ?

 

I think the BTTV discount ran out on the 20th but the new contract started on the 24th and I called on the 21st

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Moderator
Moderator
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Message 4 of 4

Re: Query, should I have had a new bill since re-contract ?

Hi @srpsrp Thanks for posting back. The discounts will be on your May bill. Please check it when its issued and let us know if all is OK.

 

Cheers

John

Community ModeratorJohnC
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