So, I got couple days ago "final bill" and there is something I don't understand.
I called to bt on 25/10/2018, to cancel my contract on 30/11/2018 (my contract was ending on this date, I dont want to use loyality offer)
And I got confirmation email as well:
And this service will also stop:
and as for me here the adventure with bt should end. But I got this final bill saying I need to pay
Broadband and Calls W1 Dec-4 Jan 19 £ 59.94
But why? I already paid in advance for november, and broadband was turned off 30/11/2018, so why I need to pay for December and part of January?
Hi, nope - I already have read that.
If you tell us on 1 November that you want to stop your service on 30 November:
I'm guessing that's my example!
Done, more than 30 days.
On the bill date is 13 Dec 2018, so more than 10 days?
Still, question is "live"
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
I'm sorry if you've received your final bill and its incorrect. If you send me in your details I'll be able to get this corrected.
Please can you send me in your details using the "Contact The Mods" link found in my profile?
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