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Aspiring Contributor
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Message 1 of 3

Questioning Additional Charges

Hello @NeilO, I am questioning additional charges. It states line rental increase of £2.12 but I pay 3 months' in advanced. Surely line rental charges are fixed.

Please help, from Neroli.

 
 
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Moderator
Moderator
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Message 2 of 3

Re: Questioning Additional Charges

Hi @Neroli,

 

If you take a look at We've put some of our prices up, and improved your service, you'll find some information around the recent price increases.

 

Line rental is also now included with your package, you can find more details here - Line rental included in your package

 

Thanks

 

PaddyB

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Message 3 of 3

Re: Questioning Additional Charges

Hi @PaddyB, Thank you for your response. I did speak to a BT agent online. I did explain that the comment about Additional Charges was worded with confusion. The £2.12 is not the landline increase but the plan that I have in place is the Unlimited Call Plan which means I pay for mobile calls that I have made. The wording also states calls made over an hour. The sentence is worded with such confusion, landline info, calls made over an hour. Anyway, I will check the link that you posted. 

Thanks,  Neroli.

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