cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
jnjuki
Newbie
204 Views
Message 1 of 7

Quidco Cashback Not Tracked

Go to solution

Hi,

 

I took out BT Fibre and it now all installed but my cashback was not tracked via Quidco. I raised a claim and they are asking for a reference number that begins with AJM or BTC which I cannot find anywhere I look. Checked my order emails and logged into my account but only the VOL number is available which they say they can't use.

 

How do I get the reference number?

 

Thanks,

 

Jerome

Tags (2)
0 Ratings
6 REPLIES 6
Distinguished Sage
Distinguished Sage
198 Views
Message 2 of 7

Re: Quidco Cashback Not Tracked

Go to solution

Welcome to this user forum. @jnjuki 

If you cannot find it then try https://www.bt.com/appsordermgmt/secure/listoforders.do

Look for the sales reference on this page, top right.

It may also be on the email you received from BT, confirming your order.

These references are only issued on orders that have successfully tracked back to the referring site.

 

0 Ratings
jnjuki
Newbie
195 Views
Message 3 of 7

Re: Quidco Cashback Not Tracked

Go to solution
Hi,

thanks for the response.
Are you referring to the number that begins with GB?

0 Ratings
Distinguished Sage
Distinguished Sage
183 Views
Message 4 of 7

Re: Quidco Cashback Not Tracked

Go to solution

@jnjuki wrote:
Hi,

thanks for the response.
Are you referring to the number that begins with GB?


No, that`s your account number.

Try Billing Live Chat team  and see if they can find it for you.

 

Moderator
Moderator
162 Views
Message 5 of 7

Re: Quidco Cashback Not Tracked

Go to solution

Hi @jnjuki ,

The team @Keith_Beddoe  has suggested will be able to give you your order reference.

If you have tried that team but still need some help post back and I'll look into this for you.

Thanks

PaddyB

Community ModeratorPaddyB
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
jnjuki
Newbie
160 Views
Message 6 of 7

Re: Quidco Cashback Not Tracked

Go to solution
Thanks.

Managed to get it from them. Appreciate it.
0 Ratings
Moderator
Moderator
151 Views
Message 7 of 7

Re: Quidco Cashback Not Tracked

Go to solution

Hi @jnjuki ,

Thank you for posting back, I'm happy they were able to help.

Cheers

PaddyB

Community ModeratorPaddyB
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings