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Setholly
Beginner
205 Views
Message 1 of 11

Quidco Declined £85 cashback

Please can you let me know why my cashback has been declined?

Initially it tracked at £60, so I raised a claim for the other £25, then it adjusted up to £85, then it was declined!  There is still a claim for the £25 awaiting outcome but it is the whole £85 I should be receiving.

This is on top of the initial problems trying to link my account to my BT account! 

 

Why is nothing ever straight forward when dealing with BT ????

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10 REPLIES 10
Moderator
Moderator
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Message 2 of 11

Re: Quidco Declined £85 cashback

Hi @Setholly,

Have you raised a case with Quidco? And if so, what reason have they given you for the claiming being declined?

Thanks

PaddyB

Community ModeratorPaddyB
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Setholly
Beginner
194 Views
Message 3 of 11

Re: Quidco Declined £85 cashback

Screen Shot 2018-12-05 at 16.42.17.png

As I said above this claim shows for the initial missing £25 and has not yet been resolved - I am unable to raise a second or change amount claimed on the above

 

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Moderator
Moderator
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Message 4 of 11

Re: Quidco Declined £85 cashback

Hi @Setholly,

Thanks for posting back!

Can you just confirm that your services are active and the date they went live please?

Cheers,

Robbie

Community ModeratorRobbieMac
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Setholly
Beginner
178 Views
Message 5 of 11

Re: Quidco Declined £85 cashback

Yes live, first bill paid, start date 22/10/18

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Moderator
Moderator
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Message 6 of 11

Re: Quidco Declined £85 cashback

Hi @Setholly Thank you for confirming your services have been active since October. Did your original order have to be cancelled and re-issued? when you placed the order did it contain an order ref starting with the letters AJM?

Cheers
John

Community ModeratorJohnC
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Setholly
Beginner
151 Views
Message 7 of 11

Re: Quidco Declined £85 cashback

AJMxxxxxxxxxxxxxxxxxxxxx

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Moderator
Moderator
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Message 8 of 11

Re: Quidco Declined £85 cashback

Hi @Setholly thanks for checking that. Please send us over you details by clicking on my profile and selecting the contact the mods option. We will be happy to chase up the cashback for you.

Cheers
John 

Community ModeratorJohnC
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Moderator
Moderator
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Message 9 of 11

Re: Quidco Declined £85 cashback

Hi @Setholly,

Thank you for sending in your details. I've passed on your details to my colleagues in our Promotions Team and I've asked them to investigated.

I'll post back as soon as I get word back from my colleagues.

Thanks

PaddyB

Community ModeratorPaddyB
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Setholly
Beginner
113 Views
Message 10 of 11

Re: Quidco Declined £85 cashback

Thank you

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