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nihaldes
Aspiring Contributor
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Message 1 of 34

Quidco cashback declined

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Hello,

I signed up to BT Infinity, Calls and TV through Quidco - cashback offer of £120 was tracked by Quidco but has since been declined. My installation date was Aprilk 24th, could you look into this for me as I see no reason why the cashback should be declined.

Thanks

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Recognised Expert Dean007
Recognised Expert
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Message 2 of 34

Re: Quidco cashback declined

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Hi @nihaldes

The normal process would be to raise a claim on quidco, so they can investigate the reason for the decline.

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nihaldes
Aspiring Contributor
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Message 3 of 34

Re: Quidco cashback declined

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Hi, 

Ok thanks I have done this on the quidco site. Do you know how long it usually takes for them to investigate. As BT declined the claim I thought it best to ask the retailer what the issue is?

Nihal

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Recognised Expert Dean007
Recognised Expert
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Message 4 of 34

Re: Quidco cashback declined

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@nihaldes

I'm not sure of the timescales, I think it depends on the merchant. They will check you met the requirements and then ask BT why they didn't confirm the payment. 

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Moderator
Moderator
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Message 5 of 34

Re: Quidco cashback declined

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Hi @nihaldes It looks like your original order may have been manullay replaced as I note that you also had difficulty claiming your reward card (a previous thread)

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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nihaldes
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Message 6 of 34

Re: Quidco cashback declined

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Thanks John I have filled in the form

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Moderator
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Message 7 of 34

Re: Quidco cashback declined

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Hi @nihaldes Thanks for completing the form. I've emailed the promotions team to check on your cashback. As soon as I hear back from them I'll let you know. It normally takes 2-3 working days.

Cheers
John

Community ModeratorJohnC
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nihaldes
Aspiring Contributor
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Message 8 of 34

Re: Quidco cashback declined

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Thanks John
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Moderator
Moderator
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Message 9 of 34

Re: Quidco cashback declined

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Hi @nihaldes I've had a response from the promotions team. They have sent this across to Quidco to authorise the payment into your account. This will be in your account within the next 30 days.

Post back and let me know that you receive it OK.

Cheers
John

Community ModeratorJohnC
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nihaldes
Aspiring Contributor
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Message 10 of 34

Re: Quidco cashback declined

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Thanks John much appreciated, will let you know once this hits my account
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