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Fan_70
Beginner
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Message 1 of 18

Quidco cashback declined

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Hi,

I'm hoping someone on this forum can help as, while it tracked as normal, I've had my Quidco cashback declined as well as the subsequent cashback claim that was raised for the Superfast Fibre Unlimited and Phone package, that I am using this very second.  Having been in touch with Quidco support, the reason provided by BT for declining was that the order was cancelled or returned, patently not the case.  I've already received the BT reward card for successful completion of the order, which just adds to the frustration.

In hope

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Recognised Expert Dean007
Recognised Expert
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Message 2 of 18

Re: Quidco cashback declined

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Hi @Fan_70

I've asked one of the moderation team to pop and have a chat, they maybe able to offer some advice or check with the promotions team why it was declined as you have already tried quidco support. 

The moderators can get fairly busy, so you may need to check back..

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Moderator
Moderator
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Message 3 of 18

Re: Quidco cashback declined

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Hi @Fan_70,

Welcome to the community and thank you for posting.

I'm sorry your Cashback payment has been declined. I'll be able to check the details of that order and I can chase that payment with our promotions team. Please can you send me in you details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

Community ModeratorPaddyB
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Fan_70
Beginner
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Message 4 of 18

Re: Quidco cashback declined

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Hi @Dean007,

Thank you for taking the time to reply and notifying the mods, it is much appreciated.

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Fan_70
Beginner
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Message 5 of 18

Re: Quidco cashback declined

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Hi @PaddyB,

Additional details have been forwarded as advised.  If any information is missing, just let me know.

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Recognised Expert Dean007
Recognised Expert
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Message 6 of 18

Re: Quidco cashback declined

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@Fan_70

Just to let you know the returned form is worked on in the order they are recieved, so it may take a little while to hear back. But you are in good hands with the mods 

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Community Manager
Community Manager
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Message 7 of 18

Re: Quidco cashback declined

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@Fan_70 thanks for sending in your details. Let me send this off to our specialist team to check why this happened.
 
It might take them a few days, but I will get back to you as soon as I have more information.
 
Thanks
Community ModeratorStephanie
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Community Manager
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Message 8 of 18

Re: Quidco cashback declined

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@Fan_70 I called, sorry I missed you this morning. I'm sorry the cashback claim didn't go through properly.

I'm happy to report that the payment has now been authorised, and it will be with you within 30 days. 

Community ModeratorStephanie
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Fan_70
Beginner
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Message 9 of 18

Re: Quidco cashback declined

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Hi @StephanieG

Thank you for the positive update, your help is very much appreciated.

@Dean007@PaddyBI am also grateful for your contributions in bringing about this outcome.

 

Brgds

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Community Manager
Community Manager
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Message 10 of 18

Re: Quidco cashback declined

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@Fan_70 no problem at all, I'm glad we were able to help. Do post back and let us know how you get on.

Community ModeratorStephanie
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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