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waddis25
Aspiring Contributor
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Message 1 of 13

Quidco cashback declined

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Hi,

I signed up to BT superfast broadband last november through quidco and it was installed in december. I have recently been told that the cashback for £105 was declined, it was tracking up till now.

There was an issue with my first order for some reason so BT had to replace the order. Could this be why it was declined? 

I have made a claim to quidco and am still waiting to hear back from them but thought i would ask on here as well because i have seen other people with a similar problem to mine get it sorted on here.

The cashback was part of the reason why i switched to BT so i hope i can get it sorted.

Thanks 

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12 REPLIES 12
Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: Quidco cashback declined

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Welcome to this user forum. @waddis25 

The order change would be the problem.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Moderator
Moderator
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Message 3 of 13

Re: Quidco cashback declined

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Hi @waddis25 

Welcome to the Community and thanks for your post!

Sorry that the Quidco cash back has been declined.  Raising a dispute with Quidco is the right thing to do in the first instance so thanks for that.

From what you've posted, it does sound like the order change may have had something to do with it.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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waddis25
Aspiring Contributor
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Message 4 of 13

Re: Quidco cashback declined

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Thanks i have replied to your message.

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Moderator
Moderator
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Message 5 of 13

Re: Quidco cashback declined

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Hi @waddis25  thanks for sending over your details and I've contacted the promotions team to chase your cashback. They normally take 2-3 working days to get back to us and once I have a reply I'll drop back and update you.

cheers
John

Moderator
Moderator
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Message 6 of 13

Re: Quidco cashback declined

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Hi @waddis25  the promotions team appear to be busier that usual as I have not had an update on your cashback. I've already chased the team for a response and will update you as soon as I hear back.

Cheers
John

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Moderator
Moderator
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Message 7 of 13

Re: Quidco cashback declined

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Hi @waddis25  sorry for the delay. The promotions team have got back to me this afternoon and confirmed the cashback is now agreed. It can take up to 30 days for this to appear in your cashback account. Post back and let me know that you receive it ok.

Cheers
John

waddis25
Aspiring Contributor
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Message 8 of 13

Re: Quidco cashback declined

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Hi I have still not received the cashback on Quidco and it has now been over 30 days, it is still saying cashback declined.
Would it be possible to look into this please?
Thankyou
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Moderator
Moderator
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Message 9 of 13

Re: Quidco cashback declined

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Hi @waddis25 

Thanks for posting back!

I'm really sorry that you still haven't received the cash back.  I'll ask @JohnC2 to chase this for you again but the likelihood is that we won't heard anything back until after the bank holiday.  As soon as we have received word we'll give you another shout.

Cheers,

Robbie

waddis25
Aspiring Contributor
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Message 10 of 13

Re: Quidco cashback declined

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Ok thanks
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