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Ibinabo
Beginner
650 Views
Message 1 of 5

Quidco cashback declined

 

Hello,

I signed up to Superfast Fibre Unlimited and TV through Quidco - cashback offer of £105 plus bonus of £25 was tracked by Quidco but has been declined because apparently the order was cancelled.  Could you look into this for me as I see no reason why the cashback should be declined as the order was never cancelled or amended. Order was placed on the 6th of August, and my activation date was August 16th.

Thanks

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4 REPLIES 4
NeilO
Moderator
Moderator
642 Views
Message 2 of 5

Re: Quidco cashback declined

Thanks for posting @Ibinabo, did you get an order reference beginning with either AJM or BTC after placing the order? Just let me know if you did, don't post the full ref.

 

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Ibinabo
Beginner
632 Views
Message 3 of 5

Re: Quidco cashback declined

Hi Neil0,
Yes I did. AJM
Thanks
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NeilO
Moderator
Moderator
629 Views
Message 4 of 5

Re: Quidco cashback declined

Thanks @Ibinabo for getting back to me, good that means the order has came from a referral site. 

If you send over your details using the 'click here to contact the mods' link in my forum profile we'll get our cashback team to look at this. You can find the link by clicking on my username.

Thanks

Neil

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DanielS
Moderator
Moderator
598 Views
Message 5 of 5

Re: Quidco cashback declined

Hi @Ibinabo,

I've checked your order and it looks fine to me. I've sent a request to a contact to see if they can find out the reason that it hasn't been paid. I should hear back from them by Wednesday. I'll be in touch.

Thanks

DanielS

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