Quidco cashback declined

[apeNtIND]

Hello,

I ordered BT Mobile 12GB Extra Speed Plan through Quidco - cashback offer of £70 was tracked by Quidco but has since been declined. The reason stated was "we think this may be because the retailer has told us you may have cancelled or returned your order." I did not cancel this order I just ported my number over.

Thanks

[Matt-S]

Hi @apeNtIND,

Thanks for posting and welcome to the BT.com community forums. Sorry that you have had issues claiming your cashback offer via Quidco.

I've sent you a Private Message with details on how you can get in contact with the mod team and we can look into this for you. 

Thanks

Matt

[Matt-S · Accepted solution]

Hi @apeNtIND,

Sorry about how long this has taken to get sorted.

We have now advised Quidco that the credit needs to be applied to your Quidco account. The credit will show on your Quidco account within the next 30 days.

If you have any questions let me know.

Matt