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K3RT
Beginner
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Message 1 of 4

Quidco cashback declined

Hey I recently had my quidco cashback declined

I'm trying to submit a claim on there site but it's asking for a order number starting either AJM BTC I've been onto MyBT and tried to get the details from the tracking order section but I can't find my order on there.

Thanks for any help

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Quidco cashback declined

@K3RT 

You should be able to find it via MyBT.

try https://www.bt.com/appsordermgmt/secure/listoforders.do

Look for the sales reference on this page, top right.

It may also be on the email you received from BT, confirming your order.

Otherwise try billing live chat team

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K3RT
Beginner
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Message 3 of 4

Re: Quidco cashback declined

Thanks for the reply 

 

My order isn’t on that page 

it has two orders with different VOLO numbers but they were for my two reward cards that I had to claim on here and when clicking on them you just get a internal error screen.

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Quidco cashback declined

Try live chat, they should be able to locate the sales reference, which is what you need. Its the first three letters that is important.

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