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Hi @Joel1 thanks for sending over your details. I've raised this with the promotions team and they usually take around 3 working days to get back to us and I'll update you as soon as I hear back.
You may receive an email confirming your account is closed. This is in relation to the original order and not the current account with your services active.
Hi @Joel1 the promotions team have got back to me and confirmed the cashback has now been arranged. This will show in your cashback account within the next 30 days. Post back and let me know that you receive it ok.