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Kate_A
Aspiring Contributor
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Message 1 of 14

Quidco cashback not even tracked

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Hello,

I have been using Quidco for a couple years and purchased BT broadband and line through their website for the advertised £95 cashback. Normally the cashback or purchase appears under 'tracked' after a few days.

4 weeks have passed and my BB has been activated and still the purchase has not even tracked. I put a claim in on Quidco and there is no update either on the claim after several weeks. I contacted Quidco and they said basically just wait '4-6 months' which is absurd.

The reason I purchased BT BB was because the cashback on top made it the best deal on the market. Without it, there are other better deals and I will look to cancel my service.

Can someone please help?

Thanks

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13 REPLIES 13
Kate_A
Aspiring Contributor
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Message 2 of 14

Re: Quidco cashback not even tracked

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Anyone got any idea?
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Kate_A
Aspiring Contributor
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Message 3 of 14

Re: Quidco cashback not even tracked

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Can a mod please help me with this?

 

 

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Moderator
Moderator
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Message 4 of 14

Re: Quidco cashback not even tracked

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Hi @Kate_A,

I am sorry that you haven't had it back yet. We'll find out what's happening for you. Before we can do that we will need your details, including your Quidco username.

To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

Thanks

DanielS

Community ModeratorDannyS
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Kate_A
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Message 5 of 14

Re: Quidco cashback not even tracked

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Thanks very much Daniel you're a star.

I've done as you've requested and completed the form. If you need anything else let me know.

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Community Manager
Community Manager
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Message 6 of 14

Re: Quidco cashback not even tracked

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@Kate_A Hello, thanks for sending in your details. I called and left a message.

I can see that your order completed on the 31/07, and it takes around 45 days after the service is activated for the cashback to be paid into your Quidco account, I'm sorry about the confusion there.

If after this time you haven't received the cashback, please post back and we'll certainly look into this then, but at this stage we do need to wait for the 45 day lead time to pass first.

I hope this makes sense.

Community ModeratorStephanie
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Kate_A
Aspiring Contributor
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Message 7 of 14

Re: Quidco cashback not even tracked

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Thanks Stephanie, sorry I couldn't answer your call at the time I was looking after our 10 month old!

The issue is we went through Quidco to purchase our broadband and they have still not even acknowledged we did so. Normally you are told the purchase 'tracked' on their website and the purchase is listed and then you wait for the cashback. I understand I have to wait. But what I am concerned about is the purchase not being logged, so I have an open 'claim' on there that is stuck on 'waiting to hear back from retailer', which is BT.

Could BT not contact them and confirm we purchased the broadband and line? As I said I don't mind waiting, I just want them to acknowledge the purchase and confirm it on my account.

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Community Manager
Community Manager
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Message 8 of 14

Re: Quidco cashback not even tracked

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@Kate_A No problem at all, I understand.

The order you placed through Quidco did go through correctly as far a we (BT) are concerned, but leave it with me, I'll double-check with the team and get back to you 🙂

Community ModeratorStephanie
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Community Manager
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Message 9 of 14

Re: Quidco cashback not even tracked

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@Kate_A Hi, I just wanted to let you know that the team are waiting to hear back from Quidco about your order, to make sure it was tracked in their systems and get this sorted. As soon as I have more info I'll get back to you.

Community ModeratorStephanie
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Kate_A
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Message 10 of 14

Re: Quidco cashback not even tracked

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Thanks for your diligence with this Stephanie. I just want to enjoy my broadband service! But at the same time Quidco shouldn't be advertising '£95 cashback' and then try their hardest not to honour it. I look forward to getting this resolved.

Thanks
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