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Lukesmummy1988
Beginner
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Message 1 of 9

Quidco cashback

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Hi i took out a broadband fibre package through quidco. This entitled me to £130 cashback. Due to bt error my inital order was cancelled by BT and manually replaced by them. The cashback did track but it now declined. Quidco tell me they cant help. Is there anyway i can contact someone to assist me with this? Thank you
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8 REPLIES 8
Moderator
Moderator
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Message 2 of 9

Re: Quidco cashback

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@Lukesmummy1988 welcome to the community and thanks for posting, I'm sorry the problem with your order has prevented your cashback tracking. 

I'll send you a Private Message with details on how you can get in contact with the mod team and we'll raise this with our partner promotions team who can work with quidco to get that resolved.

 

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Moderator
Moderator
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Message 3 of 9

Re: Quidco cashback

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Hi @Lukesmummy1988 many thanks for sending over your details. I've raised a case with our promotions team regarding your cashback claim. As soon as they update me I'll get back in touch with you.

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Lukesmummy1988
Beginner
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Message 4 of 9

Re: Quidco cashback

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Thank you
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Lukesmummy1988
Beginner
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Message 5 of 9

Re: Quidco cashback

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Hi is there any update on this please?
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Moderator
Moderator
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Message 6 of 9

Re: Quidco cashback

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Hi @Lukesmummy1988  sorry you have not had an update on this. @NeilO  will be back in the office tomorrow afternoon and will update you then.

Cheers
John

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Moderator
Moderator
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Message 7 of 9

Re: Quidco cashback

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Hi @Lukesmummy1988 I'm really sorry about the delay, its taking longer than I anticipated for the partner promotions team to get back to me. I've chased them up again this afternoon and I will get in touch with you as soon as I hear back from them.

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Moderator
Moderator
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Message 8 of 9

Re: Quidco cashback

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@Lukesmummy1988  I called there but missed you, our partner promotions team have contacted Quidco and authorised your payment, it will be paid into your Quidco account in 30 days. 

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Lukesmummy1988
Beginner
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Message 9 of 9

Re: Quidco cashback

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Sorry i missed you. I will keep an eye out for payment. Thank you for your help
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