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stumars23
Beginner
507 Views
Message 1 of 9

Quidco delay

Hi,

 

I have been a customer for a couple of months now.

 

I signed up to BT compared to Virgin as they had faster paying cashback on quidco.

Since then I was promised payment for 27th april. Now it is delayed with quidco stating they are waiting on BT.

 

I am finding this very frustrating as I have done my bit and dont see any reasonable reason for delay.

 

Can someone please help.

 

Regards

 

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8 REPLIES 8
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Quidco delay

Welcome to this customer to customer forum. @stumars23

 

Can you check your order at this page http://www.bt.com/ordertracking please?

 

Does it state that any part of your order was cancelled?

 

What are the first three letters of your sales reference?  (do not post the full number)

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stumars23
Beginner
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Message 3 of 9

Re: Quidco delay

Hi, my order has been installed and is up and running for almost 2 months now.

 

I cant find an order number when I log onto mybt.

 

Would it be easier for me to PM you my details if that is possible?

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stumars23
Beginner
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Message 4 of 9

Re: Quidco delay

Ah I got it!

 

AJM is the first 3 of my order reference.

 

 

also says my order is complete as of 6th april

 

 

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Distinguished Sage
Distinguished Sage
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Message 5 of 9

Re: Quidco delay

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

 

That order prefix is correct, as far as I am aware.

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Moderator
Moderator
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Message 6 of 9

Re: Quidco delay

Hi Stumars23

 

Send us in your details using the contact the forum mods link in my profile, I can get this chased up for you.

 

Thanks

 

Stuart

 

Community ModeratorStuartH
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stumars23
Beginner
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Message 7 of 9

Re: Quidco delay

done thank you

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stumars23
Beginner
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Message 8 of 9

Re: Quidco delay

Hi Mods.

 

Still not had a reply.

 

Starting to think BT are delaying as they dont want to honor it......

 

Can someone get back to me

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Moderator
Moderator
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Message 9 of 9

Re: Quidco delay

Hi @stumars23,

 

Thanks for posting. We're very busy at present so it's taking longer than expected to reply but once you submit the details we'll get to you in turn.

Cheers

David

Community ModeratorDaveM
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