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rexgold
Beginner
261 Views
Message 1 of 6

Random Phonecalls on my Bill

Hi there

 

I just checked my bill for Apr and noticed that there are several calls made to a number based in Bath area and Newbury area. The numbers begin with 01225 818xxx and 01635 231xxx. I am pretty confident that I nor anyone in my household has made these calls. On one specific day, there are 9 calls made between 02:37AM and 03:09AM. All the calls range between 2 seconds to 17 seconds.

 

I have no other equipment in my house that can automatically dial these numbers. Called BT Billing and they are adamant that I or someone in my house has made these calls. They are not willing to look at this. The numbers are called on various days and at random times. How can I get this looked into?? I have tried calling these numbers but no one answers.

 

Can anyone here give any help or guidance on this?

 

Thanks

Raj

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5 REPLIES 5
Moderator
Moderator
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Message 2 of 6

Re: Random Phonecalls on my Bill

Hi rexgold,

Thanks for posting. The live chat billing guys should be able to help. Click on the live chat link.


Cheers

David

Community ModeratorDaveM
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rexgold
Beginner
253 Views
Message 3 of 6

Re: Random Phonecalls on my Bill

Thanks David. But as I said, I did call the Billing dept and they are refusing to help. How will the Live Chat people help?

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Distinguished Sage
245 Views
Message 4 of 6

Re: Random Phonecalls on my Bill

they will be able to get more details from you and you can keep a copy of the chat for your reference live chat works well
rexgold
Beginner
235 Views
Message 5 of 6

Re: Random Phonecalls on my Bill

Thanks.. have contacted them and they have raised a query.. have to say.. lot more cooperative in talking thru the issue then the agent who I spoke to on the phone..

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Distinguished Sage
221 Views
Message 6 of 6

Re: Random Phonecalls on my Bill

please post back and let us know how you get on
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