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Aneshk124
Beginner
314 Views
Message 1 of 4

Random monthly bills

Joined BT 2 monthes ago and now randomly billed £107 without notice and I have unlimited data and calls are never made or recieved.

 

The app says ive been billed £26 but my bank account says £107

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3 REPLIES 3
Matt-S
Moderator-Retired
282 Views
Message 2 of 4

Re: Random monthly bills

Hi @Aneshk124,

Welcome to the Community and thanks for posting.

Sorry to hear that you may have been billed incorrectly. When you look at your bank statement does the last 8 digits of the Direct Debit reference number match the last 8 digits of your BT account number?

Matt

 

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Aneshk124
Beginner
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Message 3 of 4

Re: Random monthly bills

Hi Matt,

They do not match

Thanks,

Anesh

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Matt-S
Moderator-Retired
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Message 4 of 4

Re: Random monthly bills

Thanks for getting back to me so quickly @Aneshk124.

Sounds like a second account was opened, did you have any issues when your order was being placed?

I could be wrong and it could be something else but we will need to take a look into this one to get to the bottom of the issue. I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt

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