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Coopersdad
Beginner
356 Views
Message 1 of 8

Re: 14 day cooling off period. Beware!!!!!

I am having a similar issue.
I am 8 days into a contract and am getting quoted over 500quid to terminate
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7 REPLIES 7
Distinguished Sage
Distinguished Sage
351 Views
Message 2 of 8

Re: 14 day cooling off period. Beware!!!!!

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 8

Re: 14 day cooling off period. Beware!!!!!

@Coopersdad Thanks for posting, sorry about that was it the retentions team you were speaking to as only that department are able to put through the cancellation within the cooling off period? 

The 14 day starts from when the service starts, and not from when the order is placed. This gives you 14 days of service to change your mind and cancel without any contractual penalty charges. 

If the service has started you'll still have to pay:

  • Any installation or connection charges if the service has started
  • Rental charges, for the days that you've used the service
  • Any calls made and broadband usage until the service stopped
  • Postage and packaging for any equipment we've sent out
  • BT Sport, BT TV bolt-on, Net Protect Plus and BT Cloud. All of these are digital products and carry a 30 day rental liability

I'll send you a private message with details on how you can contact the moderation team and we'll be happy to take a look at this for you.

 
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Coopersdad
Beginner
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Message 4 of 8

Re: 14 day cooling off period. Beware!!!!!

It was retention I spoke to and was told I had 24hours after activation
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Distinguished Sage
Distinguished Sage
294 Views
Message 5 of 8

Re: 14 day cooling off period. Beware!!!!!

@Coopersdad

Please contact @NeilO via the private message https://community.bt.com/t5/notes/privatenotespage he sent you. Thanks.

 

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Community Manager
Community Manager
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Message 6 of 8

Re: 14 day cooling off period. Beware!!!!!

Hi @Coopersdad I have just picked up your message here. I just need to clarify a few more account details, please get back to me when you can.

Thanks

 
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Community Manager
Community Manager
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Message 7 of 8

Re: 14 day cooling off period. Beware!!!!!

@Coopersdad thanks  for your lightening-fast replies. 

As an update for this thread - this is a BT Business account, and we are unfortunately unable to help.

It may be worth trying to post on the BT Business Community, but for a fast reply please contact BT Business directly on 0800 800 152. Their contact page is available here.

Thanks

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Moderator
Moderator
244 Views
Message 8 of 8

Re: 14 day cooling off period. Beware!!!!!

Hi everyone,

Just to clarify the above information I posted about the 14 day cooling off period is only applicable to customers who have a BT residential service. 

Cheers

Neil