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Coopersdad
Beginner
234 Views
Message 1 of 8

Re: 14 day cooling off period. Beware!!!!!

I am having a similar issue.
I am 8 days into a contract and am getting quoted over 500quid to terminate
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7 REPLIES 7
Distinguished Sage
Distinguished Sage
229 Views
Message 2 of 8

Re: 14 day cooling off period. Beware!!!!!

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
187 Views
Message 3 of 8

Re: 14 day cooling off period. Beware!!!!!

@Coopersdad Thanks for posting, sorry about that was it the retentions team you were speaking to as only that department are able to put through the cancellation within the cooling off period? 

The 14 day starts from when the service starts, and not from when the order is placed. This gives you 14 days of service to change your mind and cancel without any contractual penalty charges. 

If the service has started you'll still have to pay:

  • Any installation or connection charges if the service has started
  • Rental charges, for the days that you've used the service
  • Any calls made and broadband usage until the service stopped
  • Postage and packaging for any equipment we've sent out
  • BT Sport, BT TV bolt-on, Net Protect Plus and BT Cloud. All of these are digital products and carry a 30 day rental liability

I'll send you a private message with details on how you can contact the moderation team and we'll be happy to take a look at this for you.

 
Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Coopersdad
Beginner
175 Views
Message 4 of 8

Re: 14 day cooling off period. Beware!!!!!

It was retention I spoke to and was told I had 24hours after activation
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Distinguished Sage
Distinguished Sage
172 Views
Message 5 of 8

Re: 14 day cooling off period. Beware!!!!!

@Coopersdad

Please contact @NeilO via the private message https://community.bt.com/t5/notes/privatenotespage he sent you. Thanks.

 

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Community Manager
Community Manager
149 Views
Message 6 of 8

Re: 14 day cooling off period. Beware!!!!!

Hi @Coopersdad I have just picked up your message here. I just need to clarify a few more account details, please get back to me when you can.

Thanks

 
Community ModeratorStephanie
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Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Community Manager
Community Manager
139 Views
Message 7 of 8

Re: 14 day cooling off period. Beware!!!!!

@Coopersdad thanks  for your lightening-fast replies. 

As an update for this thread - this is a BT Business account, and we are unfortunately unable to help.

It may be worth trying to post on the BT Business Community, but for a fast reply please contact BT Business directly on 0800 800 152. Their contact page is available here.

Thanks

Community ModeratorStephanie
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Moderator
Moderator
122 Views
Message 8 of 8

Re: 14 day cooling off period. Beware!!!!!

Hi everyone,

Just to clarify the above information I posted about the 14 day cooling off period is only applicable to customers who have a BT residential service. 

Cheers

Neil

Community ModeratorNeilO
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Help others by clicking on ‘Mark as accepted solution’
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You